Frequently asked questions

Need help with your Dewire product? Want to know more about your order? 
Chances are you can find an answer to your question below.

Why do you sell two types of cables?

How many fans can I safely connect?

To which countries does Dewire ship?

What are the shipping rates per country?

The product I received is defective, what do I do?

I have ordered and paid, how fast do I get my products?

I wish to cancel my order, how do I do that?

Why do you sell two types of cables?

When we designed and developed the Dewire Relay we set out on a mission to reduce cable clutter to a maximum. Instead of opting for a proprietary cable that hooks into your power supply and another cable to run to your motherboard, we  rather to run a single motherboard cable instead.

This is fine for most use-cases, but motherboard fan headers have their limitations. For example, running many and/or powerful fans might exceed the common 1 ampere or even the 2 ampere limit. In order to support these more exotic use-cases we also sell a cable that hooks into your spare power supply SATA connector for power. To find out more about this topic, read the "How many fans can I safely connect?" topic below.

How many fans can I safely connect?

 All computer fans should have a current rating listed on their specifications sheet. In almost all cases this is listed on the sticker, found on the back of the fan. For example, the popular Noctua NF-A12x25 has a 0.14A current rating. Our Relay series all have a 4A board rating. In theory this means you can safely connect 28 Noctua NF-A12x25 (4A / 0.14A = 28.5) to a daisy chain.

However, there are other limitations at play. Our regular cables connect directly to one of your motherboard fan headers, and are rated 2.5A. Most motherboards have a 1A limit per fan header, some more exotic motherboards have a higher 2A limit. Please consult your motherboard manual to find these specifications. If your manufacturer does not list this specification in detail, it is safe to assume your motherboard only supports 1A per fan header. This 1A limit would reduce the amount of fans to 7 Noctua NF-A12x25 (1A / 0.14A = 7.1), in our example.

If you want to connect more fans, you could consider buying our High power cable, which hooks up into your power supply. To find out more about this topic, see "Why do you sell two types of cables?".

This table is an example for a few setups, containing amount of fans you can theoretically connect.

 

Regular cable
Motherboard 1A

Regular cable
Motherboard 2A

High power cable 4A
Noctua NF-12x25 (0.14A) 7 14 28
Arctic P12 PWM PST (0.08A) 12 25 50
Noctua NF-F12 industrialPPC (0.3A) 3 6 13
Corsair ML120 PRO (0.225A) 4 8 17
be quiet! SILENT WINGS 3 PWM (0.12A) 8 16 33

 

To which countries does Dewire ship?

We ship worldwide, all shipments originate from our warehouse in The Netherlands. Because of our low volume of shipments we are not (yet) able to find warehousing partners in other continents. Therefore our shipment costs can be higher than expected outside of Europe. We appreciate your understanding in the matter.

What are the shipping rates per country?

We constantly try to give you the best shipping worldwide, for the best price available. If you order products for €60 and up, we are able to reduce shipping costs and in some cases provide free shipping. From €120 and up shipping is free in all countries.

This table provides current shipping rates per country and based on order value.

  €60 and up €120 and up
The Netherlands €6.95 Free Free
Belgium €9.95 Free Free
Germany 9.95 Free Free
Luxembourg €9.95 Free Free
Austria €14.95 6.95 Free
Denmark €14.95 6.95 Free
France €14.95 €6.95 Free
Italy €14.95 €6.95 Free
United Kingdom €14.95 €6.95 Free
Czechia €19.95 €9.95 Free
Finland €19.95 €9.95 Free
Hungary €19.95 €9.95 Free
Ireland €19.95 €9.95 Free
Poland €19.95 €9.95 Free
Portugal €19.95 €9.95 Free
Slovakia €19.95 €9.95 Free
Slovenia €19.95 €9.95 Free
Spain €19.95 €9.95 Free
Sweden €19.95 €9.95 Free
Rest of World €29.95 €16.95 Free

 

In the Netherlands we also provide reduced shipping costs through Letterbox Parcel shipping. This service is available on some products that physically fit inside a mailbox. You will be provided with this option during checkout, if all the products in your basket fit this requirement.

The product I received is defective, what do I do?

We're sorry to hear that your product did not arrive in perfect condition. We take great care in packing our products. However accidents can happen, we have no influence on how local shipments providers treat the packages.

In order to resolve this issue, please reach out to use through our contact form.

I have ordered and paid, how fast do I get my products?

Thanks for buying from us! Usually we try to ship out your products within 3 business days. Exceptions will be communicated through our website. We ship our packages from our warehouse in The Netherlands through PostNL parcel service. See the list below for estimates on delivery times.

This table provides average shipping time estimates

  Average business days
Australia 6-12
Belgium 1-2
Canada 4-9
China 7-15
Germany 2-3
Italy 2-5
Japan 4-8
France 2-4
New Zealand 5-11
Norway 5-12
Russia 5-13
South Africa 11-20
Spain 3-5
Sweden 2-5
Switzerland 3-4
The Netherlands 1-2
Turkey 5-14
United Kingdom 5-7
United States 4-9

 

I wish to cancel my order, how do I do that?

We're sorry to hear that you want to cancel your order. If we did not ship your order yet please reach out to us through our contact form.

If your order has already been shipped, please wait until you received the shipment. After receiving the package, please contact us so we can provide you with the return details.

You have 30 days to cancel and return your items after you received it.